Queensbridge Together Patient Participation Group

 

Aims of Queensbridge Together

  • To facilitate good relations between the GP practice and patients by communicating patient experience, interests and concerns and providing feedback to the practice on current procedures and proposed new developments
  • To work collaboratively and positively with the practice to improve services and facilities for patients and to act as a sounding board for practice staff on issues affecting patients
  • To build two-way communication and co-operation between the practice and patients, other individuals and organisations in healthcare, and the wider community to the mutual benefit of all
  • To act as a representative group to support the practice and influence local provision of health and social care

 Full terms of reference

The group is currently Chaired by Henry Jones and meets quarterly with Ms Fozia Ahmed (Practice Manager) and Dr Patrick Hutt (GP Partner)

We are always keen to welcome new members to the group. If you would like to join please sign up online. You are also welcome to call the practice or pop into speak with one of the reception team to pass on your contact details.

Queensbridge Together has been influential in supporting the implementation of the new phone system (specifically the messages that patient’s hear when they call), giving feedback on our online consultation platform, and highlighting the needs of people who may finder it harder to access online services.

Our next PPG meeting: 21st January from 6pm to 7pm

Useful information on patient participation 

SIGN UP TO THE PPG

Latest PPG Minutes

If you require a copy of any previous meeting minutes please contact us

21st January 2026

  • Time: 6pm to 7pm
  • Attendees: Dr Hutt, Danny, Alan, Kelley, Janet, Sue, 
  • Apologies: Eleanor, 
  • Venue: Meeting Room 
  • Chair: Henry Jones
  • Minutes: Fozia

Previous minutes

Reviewed  

Welcome

Henry Jones welcomed everyone at the meeting, minutes of the meeting discussed.

Minutes of the previous meeting

tbc

Practice update

PH went through the FAQs with the PPG group and updated them.
FA informed the PPG group that the practice has been awarded for the Pride in Practice Gold Award. PH informed we are recruiting for a Nurse, however patient care has not been affected, we have a locum nurse on site. Online triage is now in place, PPG happy with the system.

Together better 

Kelley gave an update on events that the together better team had completed last year and there are many more events to come. She mentioned that the Christmas party was great everyone enjoyed themselves. Meditation teacher has left so there is not meditation class at QBGP. Kelley will attend a clinical meeting at the practice to ask clinicians to refer patients to the service and explain what services are available. Kelley to speak to Fozia about digital information volunteer at the practice.

Medical shortages

Danny mentioned shortages of medication, this maybe a national issue, PH advised pharmacies to contact the practice so that a process can be put in place and alternative medication to be issued to patient.

A.O.B 

  • Danny gave clarification regarding previous minutes about the phlebotomy course.

Date of next meeting

22nd April 2026 from 5pm to 6pm

10th September 2025

  • Time: 6pm to 7pm
  • Attendees: Dr Hutt, Danny, Alan, Kelley, Valerie, Sue Denise, Janet
  • Apologies: Eleanor
  • Venue: Meeting Room 
  • Chair: Henry Jones
  • Minutes: Fozia

Previous minutes 

Reviewed

Welcome

Henry Jones welcomed everyone at the meeting, minutes of the meeting discussed.

Minutes of the previous meeting

tbc

Practice update

FA and PH shown the PPG 2025 GP patient survey.

Together better 

Kelley informed everyone that the Together Better team is celebrating their two-year anniversary. They have done many activities with the groups, and it has been an enjoyable year so far.

Patient experience

Janet spoke about her experience at the practice and how happy she is with the service.

PPG support for the practice

Patrick spoke about the practice may upload short health videos onto the website, will keep the PPG updated.
PPG improvement funding discussed suggestions for the waiting area to have lino not to be carpeted, FA received a quote in June.

A.O.B 

  • Danny had a review with the nurse, she did not do her bloods, FA to investigate.
  • Danny informed the nurse there is a Phlebotomy course.
  • Danny to email FA link for the Phlebotomy course.
  •  FA to inform Clinicians of services available via Together Better.
  • Patrick informed PPG, Dr Perea is now the Chief Medical Officer for City and Hackney.
  • Kelley informed PPG that there is a talent show at the Hoxton Hall to attend.
  • Extra Copies of minutes to be printed by FA.
  • Danny mentioned Eleanors FAQ’s should have been circulated to the group prior to the meeting.
  • PH discussed last 2 questions on the FAQ’s.
  • FA informed PPG that the practice has been shortlisted for Best Reception Team Award.

Date of next meeting

21st January 2026

Frequently Asked Questions (FAQs)

In partnership with our Patient Participation Group, we have compiled a list of commonly asked questions.


How do I know who I am seeing or talking to?

Our staff always aim to introduce themselves. If this is ever missed, please feel free to ask — we really don’t mind.

Profiles of all our staff are also available on our website.


How do I know who my named GP is? When might this be important?

Every patient is allocated a usual (named) GP when they register with the practice. If you’re unsure who your named GP is, please ask the reception team or send a query via our online consultation platform.

We aim to support continuity of care, particularly for patients with ongoing or complex health conditions.

If you would like to change your named GP, please submit a formal request via reception or our online consultation platform. Requests are reviewed by the Practice Manager.


Am I able to ask to see a particular doctor?

Yes, of course. We will do our best to accommodate requests wherever possible.

If you’ve seen a clinician before, it can be helpful to ask to see them again, as they may already be familiar with your needs.


Do I always need to see a doctor? Are there other staff who might be able to help me?

Not always. We have a wide range of healthcare professionals working at the practice, including:

  • Practice Pharmacists
  • First Contact Physiotherapists
  • Paramedics
  • Physician Associates
  • Social Prescribers

If you’re unsure about the role of the person you’re seeing, please feel free to ask a member of staff.

We work as a multidisciplinary team, and all clinicians have access to a duty doctor if any urgent queries or concerns arise during your consultation.


I have been referred to a clinic or hospital — what happens next?

This should usually be explained during your consultation. Once the practice has made the referral, you will normally receive a referral confirmation document with information on how to track or activate your appointment.

If you haven’t heard anything within a couple of weeks, it’s a good idea to contact the practice via our online consultation platform to request an update.

For many hospital referrals, you will receive confirmation (often by text message or email) about the status of your referral.


The hospital said they would write to the practice with recommendations. When should I expect to hear?

If you haven’t heard from us, please contact the practice four weeks after your hospital appointment.

Where hospital teams make recommendations — such as starting new medication or arranging further tests — we will usually contact you directly.

Sometimes hospital recommendations require further clarification or may not be immediately appropriate in primary care. For example:

  • There may be potential drug interactions
  • The medication may not be approved for prescribing in primary care

In these cases, we will contact the hospital team for clarification and aim to keep you updated throughout the process.


How long should I wait for test results?

Your clinician should tell you when to expect your results. Most results are now available via the NHS App.

You can also contact the practice to check your results — please use our online services where possible.

If you haven’t heard anything after two weeks, we recommend contacting the practice.
Please note that due to the high volume of results we receive, we do not routinely send text messages for normal results.


How do I know what will happen next after I’ve seen the doctor?

Before leaving your consultation, it’s a good idea to ask the clinician what will happen next.
Please make sure you’re clear about any next steps, and consider making a note for yourself.

Finally…

We hope this information helps you feel more confident about how the practice works. Please remember — if you’re ever unsure, worried, or just need clarification, our team is here to help. There’s no such thing as a silly question, and we’re always happy to explain things again.